InkSmart Logo

Returns Policy Overview

Understanding Our Returns Process

Explore our straightforward returns policy designed to ensure your satisfaction with every purchase.

Returns & Refunds Policy

Last Updated: June 2026

At InkSmart, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

30 Day Money Back Guarantee

We offer a 30 Day Money Back Guarantee on all eligible products purchased from InkSmart.co.nz.

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Change of Mind Returns

If you change your mind or order the wrong item:

  • Contact us within 30 days of delivery.
  • Products must be unused and in their original packaging.
  • Return shipping costs are the responsibility of the customer.
  • Original shipping charges are non-refundable.
  • Refunds will be issued once the returned item has been received and inspected.

Incorrect Item Received

If we send you the wrong item:

  • Contact us as soon as possible.
  • We will arrange a replacement or refund.
  • InkSmart will cover any reasonable return shipping costs.

Faulty or Damaged Products

If your item arrives damaged or is faulty:

  • Contact us within 7 days of receiving your order.
  • Please provide photos where possible.
  • We will assess the issue and provide a replacement, exchange, or refund in accordance with the Consumer Guarantees Act 1993.

Compatibility Issues

We work hard to ensure our ribbon compatibility information is accurate.

If you are unsure which ribbon is suitable for your typewriter before purchasing, please contact us and we will be happy to assist.

If a ribbon has been installed, used, altered, or damaged after delivery, we may be unable to accept it for return unless it is faulty.

How To Request A Return

Please contact us before returning any item.

Email: office@inksmart.co.nz

Please include:

  • Your order number
  • The product purchased
  • Reason for return
  • Photos (if applicable)

We will provide return instructions once your request has been reviewed.

Refund Processing

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method.
  • Refunds are generally processed within 5–10 business days.
  • Your bank or payment provider may take additional time to complete the transaction.

Consumer Guarantees Act

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product fails to meet your rights under New Zealand consumer law, you may be entitled to a repair, replacement, or refund.

Contact Us

InkSmart

49B Rewi Street
Auckland 0630
New Zealand

Phone: 027 308 0800
Email: office@inksmart.co.nz